EPOS Support Cover

Free Support Cover

All Purple-I EPOS systems receive free ‘Basic Care’ Remote & Telephone (R&T) support as stated on selected package following purchase (See below).

Basic Care Cover

We provide following levels of support cover:


Unlimited software support via telephone or remote connection
(Monday to Sunday 11pm to 8pm (7 Days). Limited support available during bank holidays)

tick 7 days UK based customer/technical support
tick FREE software updates with new features and PTR fixes
tick 50% Discount on current Onsite Callout Charge
tick FREE Annual RMS servicing (via remote internet connection or at Purple-I Office)
tick FREE Hardware support @ Purple-I office (if under warranty)

For the smooth running of your business critical system, we recommend annual servicing and a support contract to cover any unexpected failures. Although our systems are built to the highest quality standards, due to the nature of computers and software, there is always the chance for component failure or software being corrupted, which can become extremely expensive to repair by a qualified Engineer. Our support service will give you the peace of mind and save you money should the unexpected happen.

Ongoing Basic Care Engineer Support & Maintenance Price List

Ongoing Basic Care Support Fee with latest software release (Per EPOS Terminal/Tablet/Server) £30+vat Per Month

T&C Applies